Return & Shipping Policy
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at phyllisbordo@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Unfortunately, we do not accept changes at this time.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at phyllisbordo@gmail.com.
SHIPPING
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Shipping Fees
Standard Canadian Delivery - $10
Express Canadian Delivery - $20
Standard Canadian Delivery ($75.00 and up) - FREE
Standard International Delivery - $15
Express International Delivery - $30
Standard International Delivery ($75.00 and up) - FREE
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us at phyllisboro@phyllisbordobooks.com
